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Frequently Asked Questions

What is virtual Web hosting?

We specialize in virtual Web hosting, which means that you can find a home for your Web site on our high performance Web servers and establish your presence on the Internet with your own unique domain name. This is a very intelligent and cost effective alternative to hosting your own Web site internally. Our shared hosting environment gives you the benefits of high performance servers, high bandwidth connectivity that can seamlessly grow with your needs, pre-installed software, guaranteed reliability and round-the-clock support, all at a small fraction of the cost of doing it yourself.

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Do you offer dial-up Internet access?

No. Our bandwidth is dedicated solely to our Web hosting customers. You will need a local Internet access provider in order to maintain your website, and retrieve and send email.

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Do you offer Web page design?

Yes, Business InterNet Systems offers Design and Development Services to meet your needs. We provide a range of services, from "starter" sites to custom creative development. For more information, visit our site or call 1 (301) 352-0540

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Can I upgrade my account ?

Yes. You can upgrade your account at any time. We will invoice you for the pro-rated monthly charges and a setup fee will apply. Please email your request to our sales department and be sure to include your domain and user ID.

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How will I be charged for Business InterNet Web hosting services?

You can charge the service to your credit card (Visa, MasterCard, American Express) or your checking account. When you sign up, be sure to have your credit card or checking account handy.

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What is your refund policy?

Please see the following page for our Refund Policy

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How do I transfer files to my Web site ?

Files can be transferred to the Web server via FTP. If you have a PPP Internet account and need FTP software, you can download a program for either the PC or Mac from our site. Internet providers such as AOL, Compuserve, and Prodigy may have a built-in FTP interface. An FTP tutorial is available for first-time users.

Microsoft FrontPage users can 'publish' their sites to our server and should not use FTP.

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Do you handle domain registration?

Yes. Your account will include your own Web address or "domain name" (eg: www.yourname.com) -- subject to availability. We will contact the InterNIC once your hosting account is activated to request either a new domain name registration or a transfer. You do NOT need to submit a registration or modification template to the InterNIC, as this will only delay your request.

When an account is activated with a new domain name, we will automatically send the registration template to InterNIC. The information sent on the template is pulled directly from the order form. InterNIC typically completes the registration within 24 hours, and activation typically takes about 72 hours.

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What is a NIC handle?

Every entity registered with InterNIC has a NIC handle. You can use the same NIC handle as the contact for several domains. This way, if you make a change to the NIC handle (i.e., the email address), all domains using that NIC handle will be updated as well.

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Whom shall I contact regarding InterNIC billing?

Questions regarding InterNIC Invoicing and Payment Procedures should be referred to Registration Services. You can reach them by calling (703) 742-4777 and selecting option number 1, or you may e-mail them at hostmaster@rs.internic.net.

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Can I transfer an existing domain name?

Yes. Whether you place an order by telephone or via our online order form, be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service at your present site while waiting for your domain name to transfer. We will provide you with a temporary IP address so you can mirror your site on our server. All e-mail and Web pages will still be accessed from your current site. When InterNIC receives the template, they will generate an acknowledgment request (Ack/Nak) and send it to the current administrative contact of the domain. Once the administrative contact acknowledges the transfer, InterNIC will update their records.

It is very important that you use the same company name and address on the template as that which is on file at InterNIC. If the company name differs from that which is on file, InterNIC will treat the transfer as a delete/new and will not allow the transfer to be completed.

If the contact information for the domain is no longer current, you will need to prepare a fax on company letterhead, as follows:

  1. Include company name, address and phone number in the header
  2. Reference the domain name and NIC tracking number
  3. Request the domain name modification in accordance with the NIC number to the new Name Servers
  4. Have the President or Vice-President of your company sign the request
  5. Print the name and title below signature
  6. Fax this letter to us, with 'InterNIC' as the subject.

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I have purchased my domain name from another company. How can I update the information at InterNIC?

In order to transfer a domain name from one organization to another, InterNIC requires that the original owner file a "delete/new" template. This template consists of two domain registration templates, combined into one e-mail. The first template deletes the registration of the original domain name, and the second re-registers the domain name using the new owner’s information. This request must be initiated by the original owner, as the owner is the only one authorized to make such a modification.

See: http://rs.internic.net/domain-info/modflow2.html#transfer_domain

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Where can I find a copy of the registration template?

A copy of the template, with brief instructions can be found at ftp://rs.internic.net/templates/domain-template.txt

REMINDER: We can handle InterNIC domain registration and "transfers" to our Name Servers on your behalf. Registering a domain without first activating an account is considered a 'lame delegation'.

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What is the InterNIC fee for domain registration ?

The InterNIC charges $70 to register a new domain name. This fee covers the first two years, as they currently bill at a rate of $35 per year. The InterNIC will send you an invoice via e-mail between 3 to 6 weeks after the domain is registered.

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What is meant by "we support FrontPage extensions"?

We support Microsoft FrontPage in several ways:

  • We configure your site for FrontPage by installing and maintaining the server extensions.
  • We provide Technical Support related to the functionality of the extensions.
  • We point FrontPage users to resources that will help you solve problems, publish your FrontPage Webs and learn techniques for getting the most from your FrontPage software.

NOTE: For specific information on how to use the FrontPage software, please consult the program's documentation or Microsoft Technical Support.

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Server Extensions

FrontPage extensions are CGI programs that provide the server side implementation of FrontPage. FrontPage communicates with the extensions via HTTP using a Remote Procedure Call (RPC). When the server sees the "POST" request addressed to the FrontPage server extensions it simply directs the request to the appropriate CGI program. The extensions implement authoring (uploading/downloading documents, ToDo lists), administration (setting end-user, author, and administrator privileges), and dynamic content (browse-time WebBot components).

Without the FrontPage server extensions you will not be able to take advantage of the WebBots that are available through FrontPage. Also, without the extensions, you cannot author and administer your Web using the tools provided as part of the FrontPage Editor/Explorer package.

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Getting the extensions installed

New Accounts

Check the box on the order form indicating that you want the FrontPage extensions. New domains that request the FrontPage extensions when the order is placed will have the extensions installed within two days of activation.

Existing Accounts

To have the FrontPage server extensions installed on your existing site, send an e-mail request to support with the following information:

  • Your domain name
  • Your userID
  • Your request for FrontPage extensions.
  • Confirmation that you have back-up of any Web pages currently on the site.
    (In most cases it is not necessary to delete files currently on the site to install the extensions. However, if there are directories or files with special permissions (.htaccess) these will have to be removed. You can then re-establish permissions and password protection via the FrontPage Explorer.)

On existing sites, the installation will generally be done within 24 hours.

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Limitations

There are some issues that potential FrontPage users should consider:

  1. Web size -- This seems to be most critical when a "searchable event" is present in the Web (Search, Discussion Forum and Table of Contents). The lengthy process of updating the indices for these functions can lead to the connection timing-out (HTTP 500 Error or 'Server has timed-out').
  2. Disk Usage -- You may create and publish as many child Webs as your disk storage space allows. However, for each child Web you publish, FrontPage duplicates certain information into indices and hidden files. This adds 'overhead,' increasing the storage space required for your files. Microsoft's documentation notes, "FrontPage's optional full-text search indexes can take up to the same amount of disk space as your textual content."
  3. PRECAUTIONS

    There are several precautions which need to be taken to protect the FrontPage extensions on your site if it is housed on our UNIX servers:

    a) Do NOT use the Edit Access or File Manager features found in your Control Panel to set passwords, limit access, set file permissions or delete directories or files in a FrontPage Web. This should only be done through the options in FrontPage Explorer.

    b) Do NOT use regular FTP (such as WS_FTP) to upload files to the server when FrontPage extensions are installed. This may corrupt the extensions, disabling the interactive features available with FrontPage.

    NOTE: The exception to this is when loading custom scripts to the cgi-local directory on your site. Instructions for uploading custom  CGI scripts is included in the notice you will receive when the extensions are installed.

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What is a WebBot?

WebBots are the mechanism for invoking many of the interactive features built into FrontPage. These features are added to your Web through the FrontPage Editor | Insert WebBot component

Some, such as ''Include'' and ''Substitution'' allow elements of the Web to be entered once and included in any or all of the pages by inserting the Bot component referencing that element (e.g., a logo or navigation bar). Changes made to the 'master' element are made automatically to any page containing the referencing Bot.

Other Bots, such as Search, Table of Contents and Timestamp, control dynamic browse-time features. These Bots work behind the scenes to keep the Web up-to-date for visitors.

The Page Counter Bot, which is available from the FrontPage CD-ROM or Microsoft Web site will not work on our UNIX servers.

For more information on using the Bots, see the documentation provided with FrontPage or contact Microsoft Technical Support.

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Are all the features available in FrontPage supported?

Since FrontPage was created for developing Web sites in the Windows environment, some features are only available when the site is hosted on an NT Server.

  • Active Server Pages
  • ODBC and MSSQL Database connections (Access, FoxPro)
  • ActiveX
  • VBScript
  • SSL (Secure Socket Layer) Forms Processing (using the WebBot Save Results component)

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